Who do I contact for technical support?
Below is a directory of the key contacts for various platforms at CTS.
Answer
| APPLICATION | TYPES OF ISSUES | PERSON TO CONTACT | EMAIL ID |
| WEB EMAIL | Unable to login Unable to receive emails (external or internal) |
CTS Help Desk |
help@ctschicago.edu |
| CAMPUS CAFÉ | Unable to access Getting blank Page |
Michele Carr, Controller |
mcarr@ctschicago.edu |
| CANVAS | Unable to access Getting blank Page |
Alex Jean-Charles, Director of Online Learning |
alex.jean-charles@ctschicago.edu |
| OPEN ATHENS | Unable to access Getting blank Page |
Yasmine Abou-El-Kheir, Director of the Learning Commons |
yasmine.abou-el-kheir@ctschicago.edu |
| QUICK LAUNCH SSO (CTS main login screen) |
QLSSO is down |
Darnell Payne, Director of Information Technology Alex Jean-Charles, |
|
| LEARNING COMMONS | Unable to access a resource | Yasmine Abou-El-Kheir, Director of the Learning Commons |
yasmine.abou-el-kheir@ctschicago.edu |
| TECHNICAL HELP | System hardware and Software issues WIFI Issue Domain Issue Unable to Connect VPN Printer Issue Cisco Phone Issues Machine running slow Adding and removing user from email list server |
CTS Help Desk |
help@ctschicago.edu |
| HR & FINANCE |
Timesheets |
Michele Carr, Controller |
mcarr@ctschicago.edu |
| FINANCIAL AID | Ruy Demag Financial Aid Coordinator |
financialaid@ctschicago.edu | |
| MARKETING & COMMUNICATIONS | Brendan Diamond, Director of Communications |
brendan.diamond@ctschicago.edu | |
| COMMUNITY CALENDAR | Brendan Diamond, Director of Communications |
brendan.diamond@ctschicago.edu | |
| FAQ | FAQ updates | Yasmine Abou-El-Kheir, Director of the Learning Commons |
yasmine.abou-el-kheir@ctschicago.edu |
| COMPLAINT SYSTEM | Academic Grievance Anti-Harassment Anti-Discrimination |
Please consult the Policies at CTS webpage and scroll down to the Complaint System form. | |
| EMERGENCY TEXT ALERTS |
Inclement weather |
Karen Walker, VP Finance and Administration |
karen.walker@ctschicago.edu |